Fulfillment is the key factor to success for e-commerce companies. Third party logistics, also known as 3PL, is a system in which an organization (third party) provides logistics services to companies in need of inventory management and distribution. When the order fulfillment runs smoothly, customers are satisfied and the business grows.

At Fulfillment by FHB Group, we provide all necessary logistics services, including storage, picking and packing, finalization, dispatch of shipments, cash-on-delivery settlement, returns handling, cross-docking, and more. Our 3PL warehouses process and send orders from several companies using advanced automation (automatic packaging lines), its own information system and various innovative technologies. Thanks to our sophisticated system, orders are processed as soon as they arrive in our warehouse, with each product being selected, packaged and shipped with precision to ensure customer satisfaction.

The storage is provided in modern logistics halls. Each SKU item has a dedicated storage space, either in a multi-level mezzanine racking system or on a pallet.

When a customer places an order, it’s time for our 3PL fulfillment process to begin. The pick & pack process starts with picking the goods from the warehouse positions, sorting them into orders, then packing the orders and preparing for shipping. Thanks to modern technologies, the whole process runs quickly and with minimal error rate.

The packaging materials we use at Fulfillment by FHB Group include paper boxes, bubble wraps, packing tapes, as well as various types of bags. If you want your brand to shine at the first in–person contact with the customer we can also use your own packaging, whether boxes or tapes.

The next step is shipping the order. A significant advantage of Fulfillment by FHB Group is our ability to quickly deliver goods to end customers in Europe and around the world using our own transportation in combination with trusted last-mile courier companies. Thanks to our line-haul connections, for instance, to Germany, France, Italy, Romania, Poland, Slovenia, Bulgaria, Croatia, Hungary, the Czech Republic, Austria, and more, we specialize in pan-European logistics. We fulfill orders on the same day and usually deliver within 24 hours, with cash on delivery and returns.

The Korn Ferry Institute published a study on logistics outsourcing. This study identifies the benefits of utilizing 3PL companies and asserts:

  • Up to 70% of respondents said that using 3PL companies has helped them reduce their overall logistics costs.
  • More than 80% of respondents also claimed that working with 3PL logistics companies had resulted in improved customer care.