After receiving orders from the customer into the information system, if the goods are available in stock, the process of picking, sorting, packing, and sending packages to the customer begins. This process must be fast and error-free so that the shipment reaches the customer as soon as possible.

We select, sort, and pack the goods with the help of our information system, Kika. This allows us to verify, in a few steps, whether the order contains all the right products and whether nothing is missing in the package. Thanks to this, we achieve a minimum error rate of orders.

As part of the packaging and picking of goods, the service also includes the provision and insertion of relevant documents, such as invoices, delivery notes, and the like. We can also take care of possible completion and co-packing, where we assemble individual products into one unit.

We usually ship the goods on the same day we receive the orders, considering the time of their upload and the departure of our daily transport lines across European countries.

Operation of our services is facilitated by various modern automated technological devices, such as different automated packaging lines, a custom-made sorter automating finalization, software-controlled conveyors, screw conveyors, elevators, personal digital assistants (PDAs), scanners, and many others.

By using our services, you will not have to worry about the physical handling of goods, the choice of courier solutions, or the way to the post office. A brief overview of the activities that are included in the service:

  • receiving and processing client´s orders information,
  • picking goods for orders,
  • sorting of goods, completion of the order,
  • product packaging - manually or by pack-machine,
  • processing and insertion of documents (invoices, delivery notes, etc.),
  • provision of packaging materials,
  • preparation of goods for sale – packing into packages, etiquettes, inserting manuals, and more,
  • making of output documents and shipping labels,
  • optimization of shipping,
  • returns and claims management,
  • possible assembly and co-packing.


At first view, it looks like a simple process. The client creates orders, which our information system notifies the picking department. Gradually, the goods are collected, sorted, and sent for packaging.

If we look at this process more closely, it is a bit more complicated. We store a number of products in large warehouses, the differences of which are sometimes revealed by a barcode. We are aware of this, and in order to prevent errors and facilitate work with the package, we have created an internal warehouse information system, called Kika, which cooperates with automation.

The information system manages the selection of products from stock positions by providing an automatic guide to the exact position of the goods. Scanning of line products at several levels then confirms the correctness of the order items and moves the goods to the next shipping process. Orders are picked up in batches across multiple zones in the warehouse.

The selected goods are then sorted into individual orders in boxes or pallets. After scanning the products, the system shows where the item should be put. Only when the order is completed and nothing is missing in it, it can proceed to packaging.


Measure three times and cut once. This is our rule when processing an order, where after receiving the products for packaging, the third scan is performed. Only when the products sit with the order can they be packaged.

Packaging can take place in two ways, either manually or by machine.

For manual packaging, we mostly use it to pack in special boxes with the client's brand, or pack fragile and liquid products.

The majority of products currently pass through our high-speed packaging machine lines, Everest. These allow us to pack a large volume of parcels in a short time. This enables us to handle even the busiest parts of the season, such as accumulated weekend orders every Monday or the extended Christmas season. In machine packaging, we also utilize alternative packaging forms, where our additional lines pack into recycled paper and foil envelopes, and similar materials.

Through automated packaging processes, utilizing fit-to-size packaging, we can reduce the volume of used material by approximately half. Most machines scan each product and assign them only the necessary size of packaging material.

This not only reduces costs, but also minimizes any damage to the products during transport. With smaller packages, we fill our transport lines more efficiently, which also reduces the shipment's carbon footprint in terms of the environment.

We can also, in agreement with the client, add to the package various promotional materials, documents, or other additional items.