With hubs around Central and Eastern Europe we’re providing local address points for customer returns
Today's return options are as important to e-shoppers as delivery options. If a local return policy is not available, the customer is unlikely to make an order. This applies to apparel mostly, but other e-Commerce segments are getting affected as well (e.g. cosmetics, household accessories, electronics, etc.).
Our Returns management provides a solution for several EU countries (Slovakia, Czech Republic, Poland, Hungary, Austria, Germany, Romania, Bulgaria, Slovenia, Croatia, Italy etc.) at the same time, so you can focus on boosting your sales.
To send unwanted or damaged goods your customers will use any domestic postal provider, marking the store where it belongs. Our staff will receive the parcels, process them depending on your requirements and after a specific period (or on request) send back to the eshop where it was purchased.
We offer two kinds of procedures how we approach returned parcels.
Basic returns processing includes:
- Receipt of goods on the warehouse address - parcel assessment
- Scanning of 2 barcodes into our software
- Entering customer data and order numbers into our software (if readable)
- Storing until dispatch
Advanced returns processing includes:
- Receipt of goods on the warehouse address - parcel assessment
- Scanning of 2 barcodes into our software
- Entering customer data and order numbers into our software (if readable)
- Unpacking and damage assessment
- Items description in ENG, including 1-3x accompanying photos
- Scanning of attached documentation
- Storing until dispatch
During the pick-up and dispatch, items are re-packed into a larger box (or packing material) and sent to the destination address provided by the eshop.
Parcel data are available via our web browser app or via API uploaded to your e-Commerce software. This will enable you to refund customers even before the items arrive at the final destination point. Thus your satisfaction rate and customer loyalty will get affected immediately.
Customization of this steps is also possible for larger volumes. For reverse logistics post processing a filter process can be also implemented, e.g. resale, repair or unusable.
We look forward to your inquiries!