With warehouses in Central and Eastern Europe, we offer local processing of e-shop complaints, undelivered shipments, and complete parcel management, which have found their way back to our warehouses.

Return options are as crucial for online customers today as delivery options. If there isn't a simple and local way to return goods, a customer is less likely to make a purchase. This especially applies to areas like clothing and footwear, and gradually extends to other segments of the e-commerce market (such as cosmetics, home accessories, electronics, etc.).

Our Returns management provides a solution for several EU countries (Slovakia, Czech Republic, Poland, Hungary, Austria, Germany, Romania, Bulgaria, Slovenia, Croatia, Italy etc.) at the same time, so you can focus on boosting your sales.

Customers use any postal service in the respective country to return the goods to our warehouse, marking the e-shop where they ordered the goods. Our designated employees receive the goods, process them according to your instructions, and, at specified time intervals or upon request, send them in bulk to the relevant address.

We offer two kinds of procedures how we approach returned parcels.

Basic returns processing includes:

  • Receipt of goods on the warehouse address - parcel assessment
  • Scanning of 2 barcodes into our software
  • Entering customer data and order numbers into our software (if readable)
  • Storing until dispatch

Advanced returns processing includes:

  • Receipt of goods on the warehouse address - parcel assessment
  • Scanning of 2 barcodes into our software
  • Entering customer data and order numbers into our software (if readable)
  • Unpacking and damage assessment
  • Items description in ENG, including 1-3x accompanying photos
  • Scanning of attached documentation
  • Storing until dispatch

During the picking and shipping process, the goods are packed into a larger box (or packaging material) and sent to the address specified by the e-shop.

Information about the senders of the claimed goods has been available since the initial storing through a web browser (web application) or uploaded via our API into your e-commerce software. This allows the refund to the customer to be processed before the returned items are delivered to the e-shop's target address.

With larger volumes, we can customize these requirements according to instructions or selectively categorize them for resale, repairable, and unusable purposes for reverse logistics.