Change of fulfillment partner

Fulfillment Provider: When It’s Time for a Change?

In the world of e-commerce, flawless processing of orders is crucial to ensuring customer satisfaction and maintaining a competitive advantage. The fulfillment provider, also known as a third-party logistics company (3PL), plays a key role in ensuring logistics for e-commerce clients.

In short, it ensures that your goods are securely stored, orders are processed quickly and accurately, and additional services such as international delivery solutions, return processing, and the like are provided. However, especially during peak seasons, such as Christmas, situations may arise where your logistics fall behind, delays occur, error rates increase, and customers turn to other e-shops.

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Expedition in Fulfillment: Package Handling in a Nutshell

As e-commerce continues to gain popularity, businesses are under increasing pressure to meet customer demands for fast and reliable delivery, accurate order tracking, and excellent customer service. To succeed in this environment, businesses must have an optimized fulfillment process capable of handling everything from order processing to delivery.

In this blog post, we will take a closer look at key aspects of parcel processing and logistics and how third-party logistics can help businesses achieve their goals.

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Fulfillment and 3PL Company Location: 6 Factors Why It Matters

The location of a logistics partner is a critical point in efficiently delivering packages to end customers as quickly and cost-effectively as possible. Furthermore, the right location can help e-commerce businesses open doors to new international markets, thereby increasing growth and the competitiveness of their online shops.

The benefit of a fulfillment company’s location ultimately extends to the consumer, for whom delivery speed is a paramount factor when shopping online. These findings are confirmed by Statista, with up to 59 percent of respondents stating that fast delivery is the most convincing factor for making a purchase.

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Returns management

Reverse Logistics: A Complete Guide to E-commerce Return Management

With the increase in e-commerce orders, the volume of returned shipments is also rising. Hence, no e-shop should underestimate its reverse logistics. Its role is to manage returned merchandise, either by reintroducing it into the offering, repairing it, or recycling the products.

According to Invesp, an online customer is likely to return up to a minimum of 30 percent of the products they order for various reasons. This stands in stark comparison to brick-and-mortar stores, where return rates are nearly 9 percent, a significantly lesser concern.

Furthermore, returns have a negative impact on the environment. Within e-commerce, returned products are the second-largest source of air emissions, according to statistics from the Statista portal. These returns contribute to approximately a quarter of emissions in this context.

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Seasonal peaks are no longer a problem with logistics solution by Fulfillment by FHB Group.

Press Release: Rapid Surge of Orders Driven by Multimillion Euro Investments

Upon completion of the planned investments into the automation and digitization of e-commerce logistics within the hall in Svätý Jur, the company Fulfillment by FHB Group continues its trajectory by opening a new warehouse in Senec. The objective of both logistical centers is to manage the escalating volume of orders stemming from the sharp increase in new clients.

Bratislava – The dominant provider of fulfillment in Central and Eastern Europe has concluded a series of planned multimillion-euro investments into the automation and digitization of the logistical process. Within the primary warehouse in Svätý Jur, the company has thus expanded with an array of automated packaging facilities, sorters, conveyors, and vehicles.

In light of the company’s growth, the opening of another logistical center in Senec has arrived, encompassing approximately 10,000 square meters in its initial phase. These novel spaces unveiled themselves in August 2023 and are equipped, as well as existing ones, with advanced and globally unique technological technologies.

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Innovate or Stagnate: Why is Automation Essential for E-Commerce Logistics

The introduction of modern automated technologies not only enhances the e-shop and its warehouses but also brings faster and, above all, error-free solutions to logistics processes. However, many e-commerce or fulfillment companies are waiting for the right time to invest in new technologies.

It is a significant investment that smaller e-shops may not have the funds for or may not be profitable considering current order volumes. Nevertheless, it is a step forward to catch up with or even surpass the competition and thus improve the customer experience.

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Unlock the Benefits of Outsourcing Logistics

10 Reasons to Choose Fulfillment by FHB Group: Unlock the Benefits of Outsourcing Logistics

Global e-commerce is growing at a rapid pace, with consumer demand driving the majority of this growth. More and more users want to shop online, which is something sellers are adapting to by expanding their offer to e-commerce platforms or to new markets.

In this regard, an e-commerce business must cover several important pillars. One of them is the e-shop itself and its capabilities, to ensure flawless logistics and to get the e-shop in front of people with various marketing campaigns.

One pillar without the other can’t function, and the seller often can’t handle all three at once. As a result, e-commerce businesses are increasingly relying on third parties to assist or advance them with individual pillars over their competition. 

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Is cheap fulfillment the right solution for an e-shop.

Cheap fulfillment: Is it the right solution for an e-shop?

To be successful in a highly competitive e-commerce market, an e-shop must be able to provide logistics that are fast and flawless. However, often times, online retailers are looking for solutions based on cost savings rather than quality when it comes to logistics.

Paying less for logistics is, of course, the goal of every businessman, but not everything that is cheap is also good. This rule applies even more when outsourcing logistics to a fulfillment company, whose main task is to provide the e-shop with top-notch logistics services.

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How processing of cash on delivery works at a 3PL company.

Cash on delivery at a 3PL company: processing payments after delivery

Online payment is an increasingly popular method when shopping in e-shops, but cash on delivery has not yet gone out of sight. Every country, especially in Europe, is different, and customer preferences are no exception.

In some countries, especially in Central and Eastern Europe, the majority of shoppers still prefer cash on delivery when shopping online. According to data from the Ecommercenews portal, for example, most customers prefer cash on delivery in countries like Hungary, Poland, Romania, or Slovenia.

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Questions to ask yourself when choosing a fulfillment partner

12 questions to ask yourself when choosing a fulfillment partner

Many e-commerce sellers can be troubled by logistics, which is why they increasingly turn to the help of third parties. The higher demand for logistics outsourcing also stimulated the creation of many fulfillment companies.

However, not every 3PL provider can ensure that logistics work flawlessly and, most importantly, quickly. Therefore, before choosing a fulfillment partner, several important factors must be considered, which can move the e-shop one step ahead of the competition and at the same time satisfy customers.

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